How Elis moved its systems to the cloud and progressed to AI agents

Elis is a benchmark in the textile rental market, operating at the heart of the circular economy. With dozens of industrial laundries and operational plants, the company's business model demands that internal processes, logistics, and management operate smoothly. As the Brazilian operation consolidated itself as a major technology hub […]

Elis is a benchmark in the textile rental market, operating at the heart of the circular economy . With dozens of industrial laundries and operational plants, the company's business model demands that internal processes, logistics , and management operate smoothly.

As the Brazilian operation consolidated itself as the major technology and innovation hub for all of Latin America, the need to modernize the infrastructure became urgent. Maintaining an on-premise (physical local servers) limited expansion capacity and exposed the business to operational downtime risks.

The main technical bottlenecks identified:

Critical legacy systems: the need to move the corporate ERP and LMS (Laundry Management System ) to a modern environment without rewriting the application code.
High availability requirement (24/7): operational units function continuously; any system shutdown directly interrupts the flow of washing, logistics, and delivery to customers.
Security and orchestration: ensuring a segregated, highly secure architecture (Zero Trust) with the ability to provision computing resources according to peak demand.

“The challenge has always been high availability and security. Having a place where we felt confident that our plants would operate 24/7, with all the necessary access always available, was our primary concern.”
— Elisangela Gomes, CIO of Elis

2. The journey to the cloud with Skyone Autosky

To migrate its infrastructure quickly and without operational risks, Elis relied on its partnership with Skyone. Choosing Skyone Autosky allowed them to move their client-server applications to the public cloud while keeping their original business logic intact.

How Skyone Autosky solved the complexity:

Zero-change migration: the ERP and LMS systems were migrated to the cloud without the need to rewrite code or invest in lengthy development periods.
Auto-scaling and dynamic orchestration: automated engines monitor the environment minute by minute. When the ERP or LMS demands more processing power, the platform instantly scales resources.
Optimized user experience (UX): plant employees access systems in a practical, secure, and standardized way.

Skyone Autosky functionality	Application in the Case of Elis	Benefit Generated
Virtualization via Browser/Plugin	Simplified access to ERP and LMS across all units.	Greater flexibility and lower local hardware requirements.
Zero Trust Architecture and MFA	Complete session isolation and advanced authentication.	Protection against cyberattacks and data leaks.
Self-Scaling Infrastructure	Proactive tuning of CPU, memory, and instances.	Stability guaranteed even during peak access times.

“The virtualization of the environment, how the entire scaling of the environments is being done there, providing resources when I need more resources, organizing and orchestrating this platform… That's what was truly crucial for us to have this flexibility.”
— Elisangela Gomes, CIO of Elis

3. The second wave of innovation: artificial intelligence with Skyone Studio

After consolidating cloud stability, Elis took the next strategic step towards digital transformation: the implementation of Artificial Intelligence Agents with the Skyone Studio.

The implementation strategy:

The journey with AI began a few months ago with the alignment of the internal team. Elis's premise was not to adopt AI as a fad, but rather to solve real business pain points while maintaining the three pillars: security, stability, and availability.

Team training: training and acculturation of the technical team to use Agentic Workflows and integrated LLM resources
Total focus on customer satisfaction: developing virtual support assistants that understand the nuances of the textile industry and laundry operations.
Streamlined and assertive responses: reduced response times to ensure operational calls are resolved without halting factory processes.

“The first thing we started doing was forming the team. And now we're trying to contain the ideas, because there are so many! It's a virtual assistant that understands the business intelligence, knows the pain points, and can provide a much faster response to our users.”
— Elisangela Gomes, CIO of Elis

4. Results achieved and vision for the future

The strategic partnership between Elis and Skyone has proven that technology, when aligned with the real pain points of the business, translates into a sustainable competitive advantage.

Supporting expansion in Latin America: Brazil has consolidated its position as an innovation hub for Elis's units in the Latam region.
Continuous Run Operation (24/7): eradication of operational outages and bottlenecks in the ERP and LMS systems.
Intelligent task automation: next steps foresee expanding the use of agents to automate repetitive operational processes, freeing up the team for higher-value activities.

Conclusion

Elis Brasil's journey proves that consistent digital transformation occurs in layers: first, a solid, scalable, and secure cloud foundation is ensured; then, the data intelligence and AI layer is applied to leverage productivity and delight customers.

“The partnership with Skyone is empowering. It always has been. Lately, we've truly seen them as a solutions partner. And for those who haven't had that experience yet, it's definitely worth it.”
— Elisangela Gomes, CIO of Elis Brasil