Why does integrating systems optimize operational time in your company?

Leaders and managers have long , that is, ensuring that their multiple platforms are connected and exchanging information in an automated way.

To give you an idea, 33% of companies already use some technology capable of optimizing and/or generating more flexibility in organizational information, according to a study by Deloitte.

Thus, it is possible to see that a considerable portion of institutions already use tools capable of delivering fast information and streamlining the entire process of centralizing data in a secure and strategic manner, which is, in fact, a differentiating factor for them to remain competitive in the market .

Because of these advantages, this article will discuss the main reasons to integrate your systems into a single platform. Check it out!

What changes when you integrate your company's systems?

System integration is a process in which platforms are unified into a single interface. This association of different programs can be done even if they do not initially have any communication with each other.

The idea of ​​integrating systems serves precisely to increase efficiency in various aspects within a business, since it makes it possible to centralize all the information from different solutions on a single platform.

This need arose when different software programs (designed for logistics , financial control, and marketing, for example) were developed to simplify the day-to-day operations of companies.

However, the exchange of information between these platforms has become complex, since each one was developed in a customized way and with a specific purpose.

Furthermore, according to research by DevSquad conducted at the end of 2021, companies use an average of 34 SaaS applications in the cloud .

Not surprisingly, solutions are emerging to simplify these obstacles by integrating systems and modernizing operations, allowing solutions to communicate with each other.

Next, learn more about some of the benefits of integrating systems and platforms within companies:

1. Optimize the customer journey and avoid manual errors through system integration

Many organizations work with different systems for the various functions they perform daily. This ends up being inefficient for several reasons, such as the occurrence of manual errors , which contribute to bugs and system overloads .

In practice, imagine a situation where the first contact with a customer happens through a chatbot on a website. The bot will almost certainly ask for some information to analyze the situation and, if necessary, may transfer the conversation to a human agent. 

Without system integration , the platform the employee is operating on may not have the requested customer data, and to obtain it, they will have two options: navigate to the chatbot system (if they have permissions to do so) or request the data again.

Besides causing inconvenience, especially for the customer, this redundant process is prone to errors . The information passed on may be inconsistent, or the data may end up being copied incorrectly. Integration, on the other hand, avoids these mistakes.

2- Ability to monitor business performance

If an employee has difficulty organizing information, the manager ends up having to deal with even more work. In these cases, there is a great need to master all the tools, especially if the leader wants to monitor the performance of metrics, whether of the company or of their team member.

To visualize this, consider a scenario where your business has three different systems, each with a unique interface that provides complementary data, but in distinct ways, offering alternative perspectives. How would you combine all the metrics in the most effective way?

Performing this integration manually would not only be very time-consuming, but would also be prone to human error. 

Furthermore, the realization of these risks would directly affect other areas, especially those responsible for data-driven decision-making, which could have access to inaccurate information, compromising the expected results.

3- Reducing costs in systems integration

Cost reduction also comes into play when discussing systems integration. Remember the two previous points, where a number of errors can occur and extra hours are spent resolving everything manually. 

Failures and time can easily be converted into money, since correcting the lack of integrability requires larger teams or offering overtime to company employees.

In this way, integrating systems frees up employees to perform other, more strategic tasks for the growth of the business, since they will not need to dedicate part of their day to operational tasks that can be automated.

Therefore, in the end, seeking technological solutions helps to increase the team's focus and reduce expenses.

Also, be sure to listen to episode #7 of Sky.Cast , the Sky.One podcast! In this episode, we have a super interesting chat about the main challenges faced by those who want to integrate their business systems!

4- Improves decision-making

When you effectively manage performance monitoring, you can make much more informed decisions for your business. This is a fairly simple issue, but one that needs to be addressed because many companies don't implement it in their daily operations.

How can you demand shorter service times from your employees if you don't have robust statistics on the company's overall workload? Goals are decisions that cannot be based on utopian wishes, but rather on consistent data.

Therefore, integrating systems improves decision-making precisely because it helps in collecting reports more easily and with better quality. 

5- Systems integration and bank-to-bank communication

As we discussed earlier in this article, the process of systems integration allows these different platforms to communicate clearly with everyone in the company. 

In this case, bank-to-bank communication ends up being improved, generating greater speed in all the processes that will be carried out. 

It is this interaction that makes all the benefits mentioned above possible. Without it, the employee would still be susceptible to human error, and the manager would have the same difficulties in generating reports as before the integration.

However, for efficient bank-to-bank communication to be achieved, it is necessary to develop well-defined strategies aligned with the goals regarding what needs to be improved.

6- Improves service quality and customer satisfaction

Finally, we have the improvement in the quality of management. After all, if the entire operation is geared towards good work, the consumer also benefits. This is because efficient integration contributes to a good, agile, and stress-free experience for them. 

With guaranteed satisfaction, the greater the chances of the customer returning, and with that, your company will be certain that it is building customer loyalty in the best possible way. This becomes a positive, virtuous cycle that leads to more profits for your organization.

And how do you integrate systems?

Given the benefits and solutions, business leaders of all sizes and sectors are paying close attention to modernizing the integration of their systems.

However, this integration between solutions does not always happen. Often, this is because the market demands high financial investments and the implementation process is complex, which ends up hindering the processes subsequent to the integration.

To solve this, the ideal solution is to find a platform that offers good value for money and can perform integrations via the cloud, in order to optimize deployment.

In this case, Integra.Sky is the perfect solution for those who want to integrate systems.

https://www.youtube.com/watch?v=g_JJ9fRGioI&ab_channel=Sky.OneCloudSolutions

Want to learn more about the process of integrating systems or want to apply it to your company? Discover Integra.Sky , Sky.One's IPaaS (Integration Platform as a Service) that can take your business to where you've always dreamed of going!

Written by Skyone