Rossi Supermarkets ensures system stability and cyber resilience with Skyone

We spoke with Laercio Soares, IT Infrastructure Coordinator at Rossi Supermarkets, who shared details about the impacts of the Cloud, the partnership with Skyone, and the benefits of Skyone Autosky for the business.

Who is Rossi Supermarkets?

Founded in 1965, Rossi Supermercados is a family-owned company that has built a solid track record in the supermarket industry. With a clear mission to seek the complete satisfaction of customers, suppliers, and partners, the company stands out for its customer-centric approach.

With 14 stores strategically located in the East, West, and North zones of São Paulo, and a distribution center and its own bread production facility in the Ferraz de Vasconcelos region, the chain boasts modern facilities, a competent team, and a family-friendly atmosphere that transforms shopping into pleasant and enjoyable experiences.

The network relies on Skyone's platform services to optimize its processes and thus focus its efforts on expanding its business. We spoke with Laercio Soares, the company's IT Infrastructure Coordinator, who shared details about the impacts of the Cloud, the partnership with Skyone, and the benefits of Skyone Autosky for the business. See more details of this conversation below!

System instabilities and slow performance led to migration to the Cloud

Rossi Supermarkets' decision to migrate to the cloud was driven by internal challenges related to database capacity and the slow speeds experienced by users. Laercio, Infrastructure Coordinator, explains:

“Our internal capacity, especially regarding the database, was no longer being supported. Users frequently complained about internal slowness, and we faced regular system outages. Although we ensured service availability internally for a while, it reached a point where it became extremely difficult to manage the situation. Therefore, we opted for cloud migration, seeking improved availability and better service quality.” – Laercio Soares, IT Infrastructure Coordinator.

The perceived internal slowness was directly impacting operations and team agility, which was reflected directly in the company's sales. Migrating to the cloud was, therefore, a strategic response to overcome these challenges and provide a more efficient and agile user experience.

Rossi's team came across Skyone through a referral

Rossi Supermercados' journey towards Skyone was driven by significant challenges with its former cloud provider.

Laercio, the Infrastructure Coordinator, shared that the company faced a week of downtime in its ERP system due to serious database problems stemming from the previous provider.

Faced with these obstacles, the search for a reliable solution led to Consinco recommending Skyone, marking the beginning of a solid and results-oriented partnership. The decision not only solved past problems but also paved the way for a robust and efficient technological environment, allowing Rossi Supermercados to focus on business growth and expansion.

“Skyone emerged as a recommendation from Consinco, which gave us more confidence. We already had this recommendation and, with our trust in Autosky, we opted to migrate to a more stable and efficient solution.” – Laercio Soares, IT Infrastructure Coordinator

With the Cloud, the team can focus on expanding the company

The move to the cloud not only solved existing problems but also allowed the team to strategically focus on expanding the company. Laercio observed how freeing oneself from operational concerns allowed for a more strategic focus:

“By no longer worrying about the internal data center, we were able to free up more resources for the supermarket's expansion. Since the migration, we have already opened four new stores, a direct result of freeing up manpower for more strategic activities. Skyone has become a fundamental partner in this process.” – Laercio Soares, IT Infrastructure Coordinator

Skyone Autosky: Information security on another level

Information security was a crucial aspect in the decision to choose Skyone. Laercio highlighted the cyber resilience provided by Skyone's complete infrastructure and the central role of Skyone Autosky:

“The 24/7 support and appropriate information security measures taken by Skyone take a huge weight off our team. This allows us to focus on strategic issues while Skyone effectively takes care of security.” – Laercio Soares, IT Infrastructure Coordinator

Rossi Supermarkets uses Skyone Autosky , from the Skyone Platform, which offers robust cybersecurity features, an exclusive Skyone product that provides peace of mind and confidence in the protection of your data and operations.

Cloud computing and technology as essential for the future of business

Laercio's vision regarding the role of technology in the future of Rossi Supermarkets is clear and strategic. He highlights the vital importance of the cloud as a key element for the company's evolution. The ability to rapidly implement new services and systems is identified as a fundamental piece for decisional agility, an essential element in a scenario of growth and expansion. In this context, Skyone stands out not only as a cloud service provider, but as a partner that actively contributes to the realization of the company's future objectives.

From Laercio's perspective, technology is not just a tool, but a catalyst for the success of Rossi Supermarkets' expansion plans. The rapid implementation of services, enabled by the partnership with Skyone, not only optimizes internal processes but also adds value to the company's decision-making process. This technological dynamism is considered a strategic differentiator, allowing Rossi Supermarkets to face future challenges with innovation and efficiency.

Trust and resilience with Skyone

Rossi Supermarkets' experience with Skyone is described as 100%, highlighting the efficiency of the technical support and the Skyone team's commitment to meeting the company's needs. Laercio concludes:

“The sales team has been very helpful in negotiations, the technical team is excellent, and the 24/7 support is always ready to assist. We have no complaints whatsoever. Skyone is a very good company, and I definitely recommend it! We are exploring the possibility of integrating new modules to further enhance our partnership and strengthen our operations.” – Laercio Soares, IT Infrastructure Coordinator

With this solid partnership, Rossi Supermarkets continues on its path of growth, supported by Skyone's innovation and reliability. This success story highlights not only the effectiveness of cloud migration but also the importance of choosing a technology partner committed to customer success.

Like Rossi Supermarkets, contact us and take the first step in evolving your business with the Skyone Platform.